1) I just left the airport and was told to contact Rynn's Luggage about my damage claim. How do I start the process?
Passengers will need to utilize our self-service portal to have their claim assessed for repair or replacement.
Our agents will not be able to resolve your claim prior to submitting your information through the portal.
2) How can I check the status of my airline damaged claim?
Customers are encouraged to visit our online portal by clicking here or going directly to claim.rynnsluggage.com.
3) Will the replacement be the same as my original bag?
Rynn’s strives to provide the same name brand when available from the manufactures we partner with. If the original collection is no longer available, we strive to offer the most comparable model based of the original age and value. If your brand is not an option available, Rynn’s will offer a comparable replacement based of the characteristics, age and value.
4) My set is ruined. Will you replace all pieces?
Rynn’s is only authorized to replace one bag for each damaged bag filed with the airline.
5) I received my new bag and it is damaged. Who do I contact?
Passenger are advised to email our customer service and provide pictures. A return shipping label will be provided via email. Please check your spam/junk folders. Shipping labels are time sensitive and must be printed once opened.
Related
Resources
Airline Luggage Guidelines
